Online chat, live chat, and agents are all terms related to customer service interactions through digital channels. Here's a brief explanation of each:

Online Chat: Online chat refers to a feature on a website or application that allows customers to interact with a live representative in real-time via a messaging window. The representative can answer questions, provide support, and help customers with their inquiries through this medium. Online chat is often used for simple queries or issues that don't require a more detailed conversation. Live Chat: Live chat is similar to online chat but takes place in real-time, allowing customers to communicate with a representative as they would in a face-to-face conversation. This format is useful for more complex customer inquiries or issues that require a deeper level of support. Agents: Agents are the individuals who handle customer interactions through online chat or live chat. They are trained to provide excellent customer service and resolve customer issues effectively. In many cases, agents work remotely and use specialized software to manage customer interactions.

In summary, online chat is a feature that allows customers to interact with a representative in real-time, while live chat takes place in real-time and allows for more detailed conversations between the customer and agent. Agents are the individuals who handle these interactions on behalf of the company.